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Theater Operations Manager

Overview

The Theater Operations Manager is responsible for all front of house needs for one outdoor exhibition venue. The Theater Operations Manager hires, trains, and manages a team of Venue Managers, serving as the Lead Venue Manager onsite. This role is responsible for developing customer service protocols, health and safety procedures, signage and equipment needs for a brand new outdoor venue. The Theater Operations Manager sets the tone for the customer experience, and is responsible for maintaining consistency and high standards in all exhibition-venue customer interactions. The Theater Operations Manager synthesizes information and constituent needs across all festival departments to make sure Venue Managers are empowered with the information necessary for a smooth experience.

This is a full-time temporary position from February 22nd to April 23rd. This position is mostly remote, but should be based in the Bay Area due to some required in-office and onsite time both leading up to and during the festival.

Responsibilities

Work with the Operations Manager and Operations Coordinator on the hiring of all Venue Managers.
Schedule, train and manage all Venue Managers and volunteers, as needed.
Manage Theater Operations budget lines, including staffing.
Update and maintain all theater operations guides & documents, including updating the Theater Operations Manual and training presentation.
Work with the Operations Coordinator on COVID-19 heath and safety procedures.
Work with the Production Manager on venue signage and equipment needs, load ins, and load outs.
Work with the Special Events team to ensure smooth show and talent flow for all big nights.
Work with the Box Office to develop customer service best practices for all aspects of ticket sales, rush, and refund scenarios.
Work with the Tech and Media Manager and Operations Manager to manage flow of technical and program information each day of the festival.
Manage information updates across systems to ensure information is accurate, including the Grid, Tech Sheets, Production Request Forms, and more as necessary
Create and maintain venue resources and documents on Basecamp, including updating and uploading documents daily during the festival.
Complete a post-festival inventory and organization of all theater operations supplies & equipment.
Submit final payable hours for all Venue Managers.
Create a written wrap report and summary of all necessary timeline and budget info.

Qualifications

Must have experience with film festival theater operations.
Must be comfortable working in Excel.
Superior customer service, communication and delegation skills.
Experience hiring, managing and training staff; experience building large teams is a plus.
Experience working within predetermined budgetary goals.
Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work.
Ability to understand how Theater Operations fit into the big pictures goals of the entire festival.
Excellent decision-making and creative problem-solving skills.
Comfortable with the heavy lifting and labor inherent in loading in and out of festival sites.
Comfort with Filemaker a plus.
Comfort in Photoshop, Visio, PowerPoint/Keynote a plus.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.

Due to current health restrictions, all interviews will take place over Zoom, with a preference for video. If we reach out to you for an interview, please let us know if you require any technical accommodations or support.

SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

Education Intern

Overview

The Education Department is seeking a motivated intern to support our Schools at the Festival (SATF) program in April.

Responsibilities

The Youth Education Intern will assist the Director of Education and School Visit Coordinator in the preparation and implementation of all Schools at the Festival programming. Tasks will include helping preview films, coordinating outreach for Bay Area educators, developing curriculum materials, providing administrative support, assisting our virtual education screening & classroom visits, and providing any additional support to the Education Department as needed.

This is an unpaid internship from February 1 to April 30. While the role is mostly remote, Bay Area candidates are preferred.

Qualifications

Strong desire to work with children and/or teens in an educational setting.
Excellent research and writing skills.
Ability to take direction and work independently, as well as work on a team.
Excellent communication skills, both orally and in writing.
Previous classroom or teaching experience is preferred but not mandatory.
Background in filmmaking and/or film studies is preferred but not mandatory.

SFFILM is committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. SFFILM believes that increasing diversity, equity, accessibility, and inclusion is an ongoing and long-term process that is vital to our success as an organization and the impact of our programs.

SFFILM welcomes candidates with diverse professional and personal backgrounds and experiences to apply. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

Filmmaker School Visit Coordinator

Overview

The Filmmaker School Visit Coordinator will support the Director of Education and Schools at the Festival Program by selecting, coordinating, scheduling, managing and presenting all online virtual school visits of Festival filmmaker guests to Bay Area K-12 classrooms. Films are selected to support the curriculum of a range of grade levels and subject areas, and all visits are interactive experiences with opportunities for students to engage with filmmakers, industry professionals, and subject area specialists in post-screening discussions and Q&As. Visits also allow the artists the opportunity to gain valuable feedback from younger audiences. All programs are developed in alignment with Common Core and California Educational Standards for Media Literacy.

This is a part-time temporary role from February 8 to March 5 and full-time temporary from March 8 to April 23. This role can be performed remotely, and we will gladly consider candidates from outside the San Francisco Bay Area.

Responsibilities

Responsible for selecting, coordinating, scheduling, managing and presenting all in-school visits of Festival filmmaker guests to Bay Area K-12 classrooms to show and discuss their films.
Virtual Event Producing as needed, including talent communication, scheduling tech checks, leading tech checks, send participant guide.

Qualifications

Excellent organizational and time management skills
Experience working with youth in a K-12 educational setting
Comfortable with public speaking (in the virtual setting)
Background in filmmaking, film studies, and/or education through either work experience or education

Pay rate: $17.50 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.

Operations Assistant Manager

Overview

The Operations Assistant Manager reports to the Operations Manager and supports the overall functions of the SFFILM Operations department. The Operations Assistant Manager will have a leading role in the health and safety plan for the SFFILM Festival, and will lead the management of SFFILM volunteers. This position will have a key role in the overall customer service plan for the festival. They will also support the execution of virtual events leading up to and during the festival, as well as be expected to be onsite at in-person programs during the festival, including nights and weekends. This role provides administrative support to the Operations team and assists with the supervision of festival operations staff. This is a full time, temporary position.

This position is mostly remote, but should be based in the Bay Area due to some in-office and onsite time required both leading up to and during the festival. This position starts part-time January 11 and goes to full-time January 25 – April 23.

Responsibilities

Operations Team Support

Lead on administrative project support using Basecamp, including managing department meeting schedules, meeting agendas and note taking, and following up on interdepartmental action items and deadlines.
Support Operations teams in onboarding and supervising festival operations staff (Theater Operations, Production, Virtual Event Managers).
Support Production team, including equipment inventory, festival load in and load outs, and production moves during the festival.
Support Theater Operations team, including staffing, scheduling, and acting as a floating venue manager during the festival.
Support Virtual Events team during the festival, including producing events if necessary.

Volunteer Management

We expect significantly reduced volunteer needs for our 2021 SFFILM Festival, and will not have a full time Volunteer Manager. Thus, the Operations Assistant Manager will:

Manage all volunteer communication, including e-mails and Shiftboard updates.
Create and post volunteer shift schedules and manage the process of volunteer sign ups, working with departments to identify volunteer needs.
Manage volunteer benefits.
Create and lead volunteer orientations, if needed.

Customer Service

Work closely with the Operations Manager, Communications team, and Box Office team to create customer service policies and documents.
Schedule and train customer service staff.
Work with the Tech and Media Assistant Manager to ensure necessary customer communication is included in virtual assets, signage, etc.

Virtual Events

Leading up to the film festival, lead project management for virtual events, include talent communication, leading tech checks, and working with Tech Director on event production.
Lead establishment and execution of Health and Safety protocols for the festival, including potentially arranging COVID-19 testing for staff.
Work closely with the Operations Manager on accessibility initiatives, such as captioning events and ASL interpretation.
Assist with research and administrative projects as needed.
Support administration in Basecamp, Shiftboard, and Filemaker.
Create a written wrap report and summary of all necessary timeline and budget info.

Qualifications

An interest in learning about multiple facets of film festival event operations will lend itself to a satisfying experience in this role.
Ability to be flexible, as a new landscape with a mostly virtual festival is likely to present unexpected needs and challenges.
Experience with event production strongly preferred.
Experience with staff or volunteer management preferred.
Experience with house management/venue management or comparable crowd/queue management.
Strong writing skills/ability to articulate customer service.
Excellent organizational and time management skills.
Must be proactive and highly communicative.
Ability to work autonomously, with minimal supervision and a limited budget.
Ability to handle multiple tasks simultaneously, to prioritize effectively, and to respond to last-minute requests.
Experience with project management systems such as Basecamp a plus.
Willingness/ability to perform heavy lifting.
Must have valid Driver’s license.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime leading up to and during the SFFILM Festival.

SFFILM Awards Night FAQ

FAQ

What is SFFILM’s COVID-19 protocol?
SFFILM prioritizes a safe and healthy environment for all of our guests, talent, AMPAS members, and staff. We are continuing to monitor and comply with all local and state guidelines and anticipate our protocols will continue to evolve.
Our current COVID-19 safety protocols are:
- The YBCA is a “vaccination only” venue. We will require proof of vaccination for all guests, talent, AMPAS members, staff, and volunteers.
- Requiring working staff and volunteers to wear masks throughout the event.
- Requiring a negative COVID-19 test within 72 hours of the event for all guests, talent, AMPAS members, staff, and volunteers who will be removing their masks during the event to eat, drink, and/or make remarks. Guests can opt to receive a test via postal mail, or arrive early at YBCA to be tested onsite on December 6.
What are the accessibility specifications of this venue?

YBCA is a fully accessible space equipped with push-button doors and elevators to accommodate all access needs for event spaces. For more details on accessibility please visit the YBCA website.
I bought a ticket, now what?

Thank you for your support! We can’t wait to see you on December 6. Keep an eye on your inbox for event updates. As a reminder, all guests are required to provide proof of vaccination and a negative COVID test taken within 72 hours of the event. You can opt to receive a test via postal mail, or arrive early at YBCA to be tested onsite on December 6.
Is there a dress code?

Cocktail Attire
Are there benefits associated with a table or ticket purchase?

Yes, please visit our Give Lively page to see ticket levels and benefits. PLEASE NOTE: Benefits may be waived in order to take an additional tax write-off. With questions, or to make a gift using a Donor Advised Fund, please contact awardsnight@sffilm.org.
Can I pay for my table or tickets with a Donor Advised Fund?

Yes, absolutely. However, in accordance with IRS guidelines, a payment from a donor-advised fund (DAF) or foundation, the payment must be for the full value of the table/ticket(s), with a second method of payment for goods and services provided from either a personal or corporate account. The goods and services amount cannot be subtracted from the overall item price. Please consult with your tax advisor.

SFFILM (San Francisco Film Society) is a recognized 501(c)(3) organization, Federal Tax ID: 94-2663216.

Please contact awardsnight@sffilm.org to process your gift.

For any and all questions, please contact AwardsNight@sffilm.org.