The Operations Assistant Manager reports to the Operations Manager and supports the overall functions of the SFFILM Operations department. The Operations Assistant Manager will have a leading role in the health and safety plan for the SFFILM Festival, and will lead the management of SFFILM volunteers. This position will have a key role in the overall customer service plan for the festival. They will also support the execution of virtual events leading up to and during the festival, as well as be expected to be onsite at in-person programs during the festival, including nights and weekends. This role provides administrative support to the Operations team and assists with the supervision of festival operations staff. This is a full time, temporary position.
This position is mostly remote, but should be based in the Bay Area due to some in-office and onsite time required both leading up to and during the festival. This position starts part-time January 11 and goes to full-time January 25 – April 23.
- Lead on administrative project support using Basecamp, including managing department meeting schedules, meeting agendas and note taking, and following up on interdepartmental action items and deadlines.
- Support Operations teams in onboarding and supervising festival operations staff (Theater Operations, Production, Virtual Event Managers).
- Support Production team, including equipment inventory, festival load in and load outs, and production moves during the festival.
- Support Theater Operations team, including staffing, scheduling, and acting as a floating venue manager during the festival.
- Support Virtual Events team during the festival, including producing events if necessary.
Operations Team Support
- Manage all volunteer communication, including e-mails and Shiftboard updates.
- Create and post volunteer shift schedules and manage the process of volunteer sign ups, working with departments to identify volunteer needs.
- Manage volunteer benefits.
- Create and lead volunteer orientations, if needed.
We expect significantly reduced volunteer needs for our 2021 SFFILM Festival, and will not have a full time Volunteer Manager. Thus, the Operations Assistant Manager will:
- Work closely with the Operations Manager, Communications team, and Box Office team to create customer service policies and documents.
- Schedule and train customer service staff.
- Work with the Tech and Media Assistant Manager to ensure necessary customer communication is included in virtual assets, signage, etc.
- Leading up to the film festival, lead project management for virtual events, include talent communication, leading tech checks, and working with Tech Director on event production.
- Lead establishment and execution of Health and Safety protocols for the festival, including potentially arranging COVID-19 testing for staff.
- Work closely with the Operations Manager on accessibility initiatives, such as captioning events and ASL interpretation.
- Assist with research and administrative projects as needed.
- Support administration in Basecamp, Shiftboard, and Filemaker.
- Create a written wrap report and summary of all necessary timeline and budget info.
- An interest in learning about multiple facets of film festival event operations will lend itself to a satisfying experience in this role.
- Ability to be flexible, as a new landscape with a mostly virtual festival is likely to present unexpected needs and challenges.
- Experience with event production strongly preferred.
- Experience with staff or volunteer management preferred.
- Experience with house management/venue management or comparable crowd/queue management.
- Strong writing skills/ability to articulate customer service.
- Excellent organizational and time management skills.
- Must be proactive and highly communicative.
- Ability to work autonomously, with minimal supervision and a limited budget.
- Ability to handle multiple tasks simultaneously, to prioritize effectively, and to respond to last-minute requests.
- Experience with project management systems such as Basecamp a plus.
- Willingness/ability to perform heavy lifting.
- Must have valid Driver’s license.
Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime leading up to and during the SFFILM Festival.
Due to current health restrictions, all interviews will take place over Zoom, with a preference for video. If we reach out to you for an interview, please let us know if you require any technical accommodations or support.
SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.
SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.