The Theater Operations Manager is responsible for all front of house needs for one outdoor exhibition venue. The Theater Operations Manager hires, trains, and manages a team of Venue Managers, serving as the Lead Venue Manager onsite. This role is responsible for developing customer service protocols, health and safety procedures, signage and equipment needs for a brand new outdoor venue. The Theater Operations Manager sets the tone for the customer experience, and is responsible for maintaining consistency and high standards in all exhibition-venue customer interactions. The Theater Operations Manager synthesizes information and constituent needs across all festival departments to make sure Venue Managers are empowered with the information necessary for a smooth experience.
This is a full-time temporary position from February 22nd to April 23rd. This position is mostly remote, but should be based in the Bay Area due to some required in-office and onsite time both leading up to and during the festival.
- Work with the Operations Manager and Operations Coordinator on the hiring of all Venue Managers.
- Schedule, train and manage all Venue Managers and volunteers, as needed.
- Manage Theater Operations budget lines, including staffing.
- Update and maintain all theater operations guides & documents, including updating the Theater Operations Manual and training presentation.
- Work with the Operations Coordinator on COVID-19 heath and safety procedures.
- Work with the Production Manager on venue signage and equipment needs, load ins, and load outs.
- Work with the Special Events team to ensure smooth show and talent flow for all big nights.
- Work with the Box Office to develop customer service best practices for all aspects of ticket sales, rush, and refund scenarios.
- Work with the Tech and Media Manager and Operations Manager to manage flow of technical and program information each day of the festival.
- Manage information updates across systems to ensure information is accurate, including the Grid, Tech Sheets, Production Request Forms, and more as necessary
- Create and maintain venue resources and documents on Basecamp, including updating and uploading documents daily during the festival.
- Complete a post-festival inventory and organization of all theater operations supplies & equipment.
- Submit final payable hours for all Venue Managers.
- Create a written wrap report and summary of all necessary timeline and budget info.
- Must have experience with film festival theater operations.
- Must be comfortable working in Excel.
- Superior customer service, communication and delegation skills.
- Experience hiring, managing and training staff; experience building large teams is a plus.
- Experience working within predetermined budgetary goals.
- Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work.
- Ability to understand how Theater Operations fit into the big pictures goals of the entire festival.
- Excellent decision-making and creative problem-solving skills.
- Comfortable with the heavy lifting and labor inherent in loading in and out of festival sites.
- Comfort with Filemaker a plus.
- Comfort in Photoshop, Visio, PowerPoint/Keynote a plus.
Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.
Due to current health restrictions, all interviews will take place over Zoom, with a preference for video. If we reach out to you for an interview, please let us know if you require any technical accommodations or support.
SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.
SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.