Operations

Operations Coordinator

This position is no longer accepting applications.

Office Move Production Coordinator

This position is no longer accepting applications

Virtual Hospitality Coordinator

Overview

The Virtual Hospitality Coordinator works with the Special Events team, Guest Office team, and Operations team to produce virtual events during the 2021 SFFILM Festival, including things like happy hours, filmmaker mixers, trivia events, and more. This role will work nights and weekends during the festival, serving as the point person for virtual hospitality execution.

This is a full-time temporary position from March 8th to April 23rd. This position can be done entirely remotely, with recognition that meetings and festival activities happen in the Pacific Time Zone.

Responsibilities

Produce and execute approximately six virtual hospitality events during the ten days of the SFFILM Festival.
Work with the Special Events team and members of other departments on event programming, including some creative planning and decision making.
Project manage event execution, including collection of graphic design needs, digital assets, invitations and guest lists, and post-event reporting.
Work with the Development team on any sponsor recognition needs.
During events, offer minor technical support and troubleshoot common technical issues.
Create written communication for event guests, including FAQs and copy for invitations, and ensure all staff understand event protocols.

Qualifications

Highly comfortable learning new systems and platforms.
Experience producing fun community events (at any scale).
Ability to work independently.
Strong writing skills/ability to articulate customer service .
Excellent organizational and time management skills.

Pay rate: $18 per hour, eligible for overtime pay
This role’s hours may vary, anticipating approximately 30-40 hours a week. This position can be done completely remotely.

Due to current health restrictions, all interviews will take place over Zoom, with a preference for video. If we reach out to you for an interview, please let us know if you require any technical accommodations or support.

SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

Production Assistant

Overview

The Production Assistants provide production support across all Operations departments as scheduled by the Production Manager.

This is a full-time temporary position from March 29th to April 23rd, 2021. This position must be based in the Bay Area.

Responsibilities

Support the build out of an outdoor exhibition venue and party and reception venues, as needed.
Support the load in and load out of all festival spaces, including outdoor exhibition venues, party and reception venues, and festival office space.
Set up / install festival signage.
Provide production support for Live & Onstage events as needed.
Work with the Production Manager on the movement of production equipment, furniture, product, materials, and green room provisions to various venues throughout the festival.
Conduct equipment and supply moves to and from storage units and ensure units are maintained, organized, and clean at all times.
Load out back into Presidio offices post-fest, making sure inventory is accounted for and organized.

Qualifications

Excellent communication, decision-making and creative problem-solving skills.
Professional attitude and demeanor.
Detail-oriented.
Ability to anticipate needs and take direction.
Ability to think and act quickly under pressure.
At ease interacting with people with vastly different backgrounds and roles.
Able to move and lift heavy equipment.
Comfortable with long hours during festival.
Basic construction skills.
A valid driver’s license and clean driving record required.
Comfort driving in Bay Area and knowledge of Bay Area geography is a plus.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.

Theater Operations Manager

Overview

The Theater Operations Manager is responsible for all front of house needs for one outdoor exhibition venue. The Theater Operations Manager hires, trains, and manages a team of Venue Managers, serving as the Lead Venue Manager onsite. This role is responsible for developing customer service protocols, health and safety procedures, signage and equipment needs for a brand new outdoor venue. The Theater Operations Manager sets the tone for the customer experience, and is responsible for maintaining consistency and high standards in all exhibition-venue customer interactions. The Theater Operations Manager synthesizes information and constituent needs across all festival departments to make sure Venue Managers are empowered with the information necessary for a smooth experience.

This is a full-time temporary position from February 22nd to April 23rd. This position is mostly remote, but should be based in the Bay Area due to some required in-office and onsite time both leading up to and during the festival.

Responsibilities

Work with the Operations Manager and Operations Coordinator on the hiring of all Venue Managers.
Schedule, train and manage all Venue Managers and volunteers, as needed.
Manage Theater Operations budget lines, including staffing.
Update and maintain all theater operations guides & documents, including updating the Theater Operations Manual and training presentation.
Work with the Operations Coordinator on COVID-19 heath and safety procedures.
Work with the Production Manager on venue signage and equipment needs, load ins, and load outs.
Work with the Special Events team to ensure smooth show and talent flow for all big nights.
Work with the Box Office to develop customer service best practices for all aspects of ticket sales, rush, and refund scenarios.
Work with the Tech and Media Manager and Operations Manager to manage flow of technical and program information each day of the festival.
Manage information updates across systems to ensure information is accurate, including the Grid, Tech Sheets, Production Request Forms, and more as necessary
Create and maintain venue resources and documents on Basecamp, including updating and uploading documents daily during the festival.
Complete a post-festival inventory and organization of all theater operations supplies & equipment.
Submit final payable hours for all Venue Managers.
Create a written wrap report and summary of all necessary timeline and budget info.

Qualifications

Must have experience with film festival theater operations.
Must be comfortable working in Excel.
Superior customer service, communication and delegation skills.
Experience hiring, managing and training staff; experience building large teams is a plus.
Experience working within predetermined budgetary goals.
Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work.
Ability to understand how Theater Operations fit into the big pictures goals of the entire festival.
Excellent decision-making and creative problem-solving skills.
Comfortable with the heavy lifting and labor inherent in loading in and out of festival sites.
Comfort with Filemaker a plus.
Comfort in Photoshop, Visio, PowerPoint/Keynote a plus.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.