This position, which has been newly created in 2022, will work closely with the Operations and Executive teams on the planning and execution of safety protocols and procedures related to COVID-19. This will include leading any All Staff communication and trainings, managing onsite testing and reporting, and supporting public-facing staff in providing clear and consistent customer service in COVID-19 related interactions. At this time, this role will be focused on managing testing for staff and filmmaker guests, however this person should be prepared to respond to evolving guidelines and practices around COVID-19 policies leading up to the festival, including changes in the scope of this testing.
This position is expected to provide on-site support for the 10-day, in-person SFFILM Festival in venues across the San Francisco Bay Area, as well as several launch events, and to work in accordance with in-office requirements as determined by organization-wide and department policies.
This is a full-time temporary role from January 31 – May 13, paid at a rate of $22 per hour. This role has the expectation of some overtime and nights and weekends required pre-festival, as well as overtime during the SFFILM Festival (April 21 – May 1).
Covid-19 Safety: Seasonal staff at the 2022 SFFILM Festival may be required to engage in public-facing roles and thus are required to provide proof of vaccination for employment.
Remote Work Accommodation: Seasonal staff are expected to be based in the Bay Area, however if your contract begins before March 1, 2022, SFFILM may be able to accommodate fully remote work prior to that date. Remote work policies are subject to change based on city and state recommendations around COVID-19 safety.
- Work closely with Director of Operations, Senior Manager of HR, and Executive Director to develop and implement COVID-19 safety procedures for the 2022 SFFILM Festival, including process for testing staff and filmmakers and reporting results, and triaging and responding to key potential COVID-19 related scenarios leading up to and during the Festival
- Act as project manager for deadlines and deliverables related to COVID-19 safety plans, working closely with the Director of Operations
- Lead All Staff communication about COVID-19 safety protocols, including creating informational materials, and organize the tracking of all testing and results
- Train staff and volunteers on COVID-19 policies and protocols
- Act as main point of contact for COVID-19 testing vendor, including beta testing systems, and managing testing facilities during the festival
- Research and stay informed on the policies and procedures of similar events in the industry and Bay Area
- Source and manage distribution and resupply of COVID-19 related PPE for customer-facing positions and volunteers, including sourcing COVID-19 PCR and antigen tests, as needed
- Create and produce informational signage for staff and patron policies related to COVID-19, and oversee install and ongoing display or updating as necessary
- Work with Operations team, especially the Production Manager, for physical load in and set up of COVID-19 testing facilities
- Draft and update all COVID-19 FAQs, and work with Communications and Customer Service teams to make sure COVID-19 safety protocols are clearly communicated in public-facing information (such as website and program guide)
- Work with all departments to ensure COVID-19 protocols are understood and implemented across all constituent groups (e.g. filmmakers, Board members, etc.)
- During festival, manage testing needs and result reporting; work with Senior Leadership team on escalating health concerns and contingencies for sick or positive-testing staff
- Work closely with the Special Events Team and the Theater Operations Team to ensure that all COVID-19 policies and procedures are accounted for in event management and theater operations plans
- Work closely with the Volunteer Manager to ensure that all COVID-19 policies and procedures are integrated into volunteer communications, training and management policies
- Work closely with Guest Office and Programming to communicate all guest and filmmaker COVID-19 policies and develop clear responses and protocols for questions and emergent needs
- Train and support all Box Office staff on COVID-19 policies and customer service FAQs
- Work closely with the Director of Education on COVID-19 policies specific to Schools at the Festival and education programming
- Create a written wrap-report and summary of all necessary timeline and budget info
- Demonstrated experience managing sensitive and confidential material in the workplace
- Strong project management experience and demonstrated ability to create a project plan and stick to deadlines
- Experience and comfort working around live events and familiarity with the pressures and challenges of communicating with high-touch constituents
- Strong written and verbal communication skills
- Experience working in customer service and/or human resources related roles
- Comfortable communicating clearly and productively in challenging interpersonal and customer service interactions
- Able and comfortable performing heavy lifting (up to 50 lbs)
- Must be proactive, communicative, and able to work with minimal supervision and a limited budget
- Ability to handle multiple tasks simultaneously, to prioritize effectively, and to respond to last-minute requests
- Comfort in Google Drive, FileMaker, and Basecamp a plus
SFFILM is proud to be part of a wider film festival circuit and shares many seasonal staff with other festivals. We have been paying close attention to conversations and feedback from film festival staff directly and via social media. We have created policies and practices that address these concerns including increasing hourly rates and providing overtime, abiding by a Code of Conduct since 2018, and creating more flexible remote work policies to prioritize staff health and safety during COVID-19.
SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.
SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.