Operations

Office Move Production Coordinator

This position is no longer accepting applications

Virtual Hospitality Coordinator

Overview

The Virtual Hospitality Coordinator works with the Special Events team, Guest Office team, and Operations team to produce virtual events during the 2021 SFFILM Festival, including things like happy hours, filmmaker mixers, trivia events, and more. This role will work nights and weekends during the festival, serving as the point person for virtual hospitality execution.

This is a full-time temporary position from March 8th to April 23rd. This position can be done entirely remotely, with recognition that meetings and festival activities happen in the Pacific Time Zone.

Responsibilities

Produce and execute approximately six virtual hospitality events during the ten days of the SFFILM Festival.
Work with the Special Events team and members of other departments on event programming, including some creative planning and decision making.
Project manage event execution, including collection of graphic design needs, digital assets, invitations and guest lists, and post-event reporting.
Work with the Development team on any sponsor recognition needs.
During events, offer minor technical support and troubleshoot common technical issues.
Create written communication for event guests, including FAQs and copy for invitations, and ensure all staff understand event protocols.

Qualifications

Highly comfortable learning new systems and platforms.
Experience producing fun community events (at any scale).
Ability to work independently.
Strong writing skills/ability to articulate customer service .
Excellent organizational and time management skills.

Pay rate: $18 per hour, eligible for overtime pay
This role’s hours may vary, anticipating approximately 30-40 hours a week. This position can be done completely remotely.

Due to current health restrictions, all interviews will take place over Zoom, with a preference for video. If we reach out to you for an interview, please let us know if you require any technical accommodations or support.

SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

Production Assistant

Overview

The Production Assistants provide production support across all Operations departments as scheduled by the Production Manager.

This is a full-time temporary position from March 29th to April 23rd, 2021. This position must be based in the Bay Area.

Responsibilities

Support the build out of an outdoor exhibition venue and party and reception venues, as needed.
Support the load in and load out of all festival spaces, including outdoor exhibition venues, party and reception venues, and festival office space.
Set up / install festival signage.
Provide production support for Live & Onstage events as needed.
Work with the Production Manager on the movement of production equipment, furniture, product, materials, and green room provisions to various venues throughout the festival.
Conduct equipment and supply moves to and from storage units and ensure units are maintained, organized, and clean at all times.
Load out back into Presidio offices post-fest, making sure inventory is accounted for and organized.

Qualifications

Excellent communication, decision-making and creative problem-solving skills.
Professional attitude and demeanor.
Detail-oriented.
Ability to anticipate needs and take direction.
Ability to think and act quickly under pressure.
At ease interacting with people with vastly different backgrounds and roles.
Able to move and lift heavy equipment.
Comfortable with long hours during festival.
Basic construction skills.
A valid driver’s license and clean driving record required.
Comfort driving in Bay Area and knowledge of Bay Area geography is a plus.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.

Theater Operations Manager

Overview

The Theater Operations Manager is responsible for all front of house needs for one outdoor exhibition venue. The Theater Operations Manager hires, trains, and manages a team of Venue Managers, serving as the Lead Venue Manager onsite. This role is responsible for developing customer service protocols, health and safety procedures, signage and equipment needs for a brand new outdoor venue. The Theater Operations Manager sets the tone for the customer experience, and is responsible for maintaining consistency and high standards in all exhibition-venue customer interactions. The Theater Operations Manager synthesizes information and constituent needs across all festival departments to make sure Venue Managers are empowered with the information necessary for a smooth experience.

This is a full-time temporary position from February 22nd to April 23rd. This position is mostly remote, but should be based in the Bay Area due to some required in-office and onsite time both leading up to and during the festival.

Responsibilities

Work with the Operations Manager and Operations Coordinator on the hiring of all Venue Managers.
Schedule, train and manage all Venue Managers and volunteers, as needed.
Manage Theater Operations budget lines, including staffing.
Update and maintain all theater operations guides & documents, including updating the Theater Operations Manual and training presentation.
Work with the Operations Coordinator on COVID-19 heath and safety procedures.
Work with the Production Manager on venue signage and equipment needs, load ins, and load outs.
Work with the Special Events team to ensure smooth show and talent flow for all big nights.
Work with the Box Office to develop customer service best practices for all aspects of ticket sales, rush, and refund scenarios.
Work with the Tech and Media Manager and Operations Manager to manage flow of technical and program information each day of the festival.
Manage information updates across systems to ensure information is accurate, including the Grid, Tech Sheets, Production Request Forms, and more as necessary
Create and maintain venue resources and documents on Basecamp, including updating and uploading documents daily during the festival.
Complete a post-festival inventory and organization of all theater operations supplies & equipment.
Submit final payable hours for all Venue Managers.
Create a written wrap report and summary of all necessary timeline and budget info.

Qualifications

Must have experience with film festival theater operations.
Must be comfortable working in Excel.
Superior customer service, communication and delegation skills.
Experience hiring, managing and training staff; experience building large teams is a plus.
Experience working within predetermined budgetary goals.
Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work.
Ability to understand how Theater Operations fit into the big pictures goals of the entire festival.
Excellent decision-making and creative problem-solving skills.
Comfortable with the heavy lifting and labor inherent in loading in and out of festival sites.
Comfort with Filemaker a plus.
Comfort in Photoshop, Visio, PowerPoint/Keynote a plus.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime during the SFFILM Festival.

Operations Assistant Manager

Overview

The Operations Assistant Manager reports to the Operations Manager and supports the overall functions of the SFFILM Operations department. The Operations Assistant Manager will have a leading role in the health and safety plan for the SFFILM Festival, and will lead the management of SFFILM volunteers. This position will have a key role in the overall customer service plan for the festival. They will also support the execution of virtual events leading up to and during the festival, as well as be expected to be onsite at in-person programs during the festival, including nights and weekends. This role provides administrative support to the Operations team and assists with the supervision of festival operations staff. This is a full time, temporary position.

This position is mostly remote, but should be based in the Bay Area due to some in-office and onsite time required both leading up to and during the festival. This position starts part-time January 11 and goes to full-time January 25 – April 23.

Responsibilities

Operations Team Support

Lead on administrative project support using Basecamp, including managing department meeting schedules, meeting agendas and note taking, and following up on interdepartmental action items and deadlines.
Support Operations teams in onboarding and supervising festival operations staff (Theater Operations, Production, Virtual Event Managers).
Support Production team, including equipment inventory, festival load in and load outs, and production moves during the festival.
Support Theater Operations team, including staffing, scheduling, and acting as a floating venue manager during the festival.
Support Virtual Events team during the festival, including producing events if necessary.

Volunteer Management

We expect significantly reduced volunteer needs for our 2021 SFFILM Festival, and will not have a full time Volunteer Manager. Thus, the Operations Assistant Manager will:

Manage all volunteer communication, including e-mails and Shiftboard updates.
Create and post volunteer shift schedules and manage the process of volunteer sign ups, working with departments to identify volunteer needs.
Manage volunteer benefits.
Create and lead volunteer orientations, if needed.

Customer Service

Work closely with the Operations Manager, Communications team, and Box Office team to create customer service policies and documents.
Schedule and train customer service staff.
Work with the Tech and Media Assistant Manager to ensure necessary customer communication is included in virtual assets, signage, etc.

Virtual Events

Leading up to the film festival, lead project management for virtual events, include talent communication, leading tech checks, and working with Tech Director on event production.
Lead establishment and execution of Health and Safety protocols for the festival, including potentially arranging COVID-19 testing for staff.
Work closely with the Operations Manager on accessibility initiatives, such as captioning events and ASL interpretation.
Assist with research and administrative projects as needed.
Support administration in Basecamp, Shiftboard, and Filemaker.
Create a written wrap report and summary of all necessary timeline and budget info.

Qualifications

An interest in learning about multiple facets of film festival event operations will lend itself to a satisfying experience in this role.
Ability to be flexible, as a new landscape with a mostly virtual festival is likely to present unexpected needs and challenges.
Experience with event production strongly preferred.
Experience with staff or volunteer management preferred.
Experience with house management/venue management or comparable crowd/queue management.
Strong writing skills/ability to articulate customer service.
Excellent organizational and time management skills.
Must be proactive and highly communicative.
Ability to work autonomously, with minimal supervision and a limited budget.
Ability to handle multiple tasks simultaneously, to prioritize effectively, and to respond to last-minute requests.
Experience with project management systems such as Basecamp a plus.
Willingness/ability to perform heavy lifting.
Must have valid Driver’s license.

Pay rate: $20 per hour, eligible for overtime pay
This position will be expected to work overtime leading up to and during the SFFILM Festival.