Start date: October 1, 2021
End date: December 15, 2021
The Operations Coordinator reports to the Associate Director of Operations and supports the overall functions of the SFFILM Operations department through the 2021 fall season. The Operations Coordinator takes a leading role in the execution of the online elements of the 2021 Doc Stories series, with a main focus on leading the Customer Service plan. This role will support all 2021 events through the fall, both online and especially in person, and will lead the management of SFFILM volunteers as necessary. This role may also support preparation work for the 2022 San Francisco International Film Festival.
SFFILM is moving to a new office space in the fall of 2021, and this role may support a new Office and Production Manager in the move, including Production load-ins and administrative work as needed.
This is a full-time, temporary position. SFFILM staff are currently working remotely and this role can expect a large percentage of work to be remote. However, due to the in-person nature of our fall events and office move, this role is required to be based in the Bay Area and should be comfortable working in person at events. Some nights and weekend work is expected.
- Lead online Customer Service team for Doc Stories and other fall programs as needed, including hiring, scheduling, and training staff, and working with other departments to make sure training materials and FAQs are complete and accurate. This role will lead online customer support during Doc Stories (e-mails and chatbot.)
- Support online element of Doc Stories festival, working with other departments to QC Cinesend platform and ensure technical elements are working.
- Support onsite events on evenings and weekends, including Production load in and load out, venue management, volunteer management, and other duties as needed.
- Support move into new office space, including Production load in and set up, vendor research and coordination, and other duties as needed.
- Support preparation for the 2022 festival, including research projects, and reviewing and editing job descriptions.
- Administrative support for the Operations team, including taking notes during meetings and project management using Basecamp.
- Able to demonstrate strong writing skills, especially in a customer service setting.
- Experience with house management/venue management or comparable crowd/queue management.
- Experience with event production strongly preferred, including virtual events if applicable.
- An interest in learning about multiple facets of film festival event operations will lend itself to a satisfying experience in this role.
- Ability to be flexible, as the move to a new office space and the evolving safety needs of operating during a pandemic may change some of the duties of this role.
- Excellent organizational and time management skills.
- Must be proactive and highly communicative.
- Ability to work autonomously, with minimal supervision and a limited budget.
- Ability to handle multiple tasks simultaneously, to prioritize effectively, and to respond to last-minute requests.
- Willingness/ability to perform heavy lifting.
- Must have valid driver’s license and clean driving record, and be comfortable driving a minivan. Offer will be contingent upon approval from our insurance.