Uncategorized

Due to a high volume of applicants, we are currently not reviewing new candidates for this position (1/30/25).

Summary

The SFFILM Operations Department is looking for a high-energy, dependable, organized team player to integrate into day-to-day activities leading up to and during our 2025 SFFILM Festival. This intern will work closely with the Operations Team on all aspects of festival and event production, assisting with preparation of our venues and events. The intern will leave the internship with a comprehensive overview of various elements of film festival event operations. This is an ideal opportunity for someone who would like to gain experience in event production, and who enjoys splitting time between in-office projects and on-site event execution. For the right candidate, internship projects could be structured for greater concentration in one of the below responsibility areas. This position reports to the Director of Operations.

Interns should be available for approximately 8-10 hours/week (1-2 days in-office) leading up to the San Francisco International Film Festival, and will be expected to have at least 5 days of open availability where one could work a 6-8 hour shift during the SFFILM Festival dates (April 17 – 27). There are some potential evening and weekend events leading up to the Festival, and significant evening and weekend hours during the Festival.

Application review begins January 8, 2025.

Opportunities and Outcomes

Operations interns have the opportunity to learn about and develop real-world experience in all aspects of Operations team work. Interns will have the opportunity for growth and mentorship in the below areas, and will leave the internship with work samples and on-the-ground event experience and training.

Examples of projects include:

• Production – learn valuable Production Assistant skills such as organizing inventory and setting up a basic press line, working closely with the rest of the production team
• Volunteer Management – develop materials and outreach strategies to recruit and deploy new volunteers, including contributing to volunteer schedules, training materials and onsite management at events
• Theater Operations – learn about and support all aspects of exhibition event production, including pre-event logistic prep and onsite execution during festival; learn from venue managers during the festival and support the front of house operations onsite
• Hospitality Lounge and Special Events – with support and guidance from your supervisor, research food and beverage partners and donations and work to carry partners through from initial outreach to fulfillment; support venue design and set up, and support onsite execution
• Customer Service and Administration – with the support of your supervisor, create resources for customer service management, including support of badge printing, and customer response both in person and online

Qualifications

• Flexible, energetic, detail-oriented team player
• Good organizational skills
• Ability to lift up to 50 lbs, and interest in the manual/physical labor inherent in setting up and breaking down venues and events
• Ability to multitask, exhibit consistent follow-through and work under time constraints.
• Comfortable interacting with many different types of people (customers, patrons, filmmakers, sponsors, and event staff)
• Knowledge of and experience with Google Suite and Microsoft Office
• Some familiarity with basic AV set-ups is a plus
• Driver’s license and clean driving record is a plus
• Minimum commitment of 8 hours per week (generally two days a week)
• Expected commitment of approximately 30 hours during the 10-day festival
• Some evening/weekend availability required

Benefits

• SFFILM is an internationally recognized nonprofit 501(c)3 organization
• Holistic introduction to the many facets of event production, and on-the-ground experience applicable to the film festival or general event industry
• Excellent opportunity to learn about the inner workings of a world class film organization and create personal connections
• Complimentary 1-year SFFILM membership
• Interns are able, and encouraged, to attend SFFILM preview screenings and events
• Class credit (if applicable).
• Resume and network builder
• Unpaid, but great film perks!

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

We are no longer accepting applicants for this position.

Summary

Reporting to the Director of Operations, the Box Office and Accessibility Manager will have a key role in customer service during the San Francisco International Film Festival. They will oversee the hiring, scheduling, training, and management of box office cashiers, as well as the setup and deployment of hardware. They will be a core team member in troubleshooting box office issues leading up to and during the festival. With the support of the Director of Operations, this role will also serve as a main point of contact onstaff for all accessibility questions, both internal and external. They will support all departments with ensuring events, venues, and external communications are accessible, and will process all accessibility accommodation requests from patrons, working closely with the Theater Operations team to ensure patrons requesting accommodations are taken care of. Working closely with our box office contractor (Boxcubed), this position will be expected to develop a strong understanding of our Agile ticketing software and all of SFFILM’s products, such as passes and memberships.

This position is required to be based in the Bay Area leading up to and during the 2025 SFFILM Festival (April 17 – 27), as well as to be available for several pre-fest launch events, and will need to work in accordance with in-office requirements as determined by organization-wide and department policies. Some night and weekend availability is required. The start date for this position is March 10, 2025 and the end date is May 9, 2025. This position is salaried at the rate of $1320 per week and is not eligible for overtime.

Responsibilities

• Hire, schedule, and supervise all box office cashiers.
• Serve as the main point of contact for escalating box office and customer service issues during the festival.
• Develop a strong understanding of Agile ticketing software and all SFFILM products (such as passes and memberships), to support customer service inquiries both pre-event and onsite at venues.
• Manage all necessary box office hardware, including setting up and troubleshooting devices and training staff and volunteers as needed.
• Work closely with the Office and Production Manager on the process of printing badges, from proofing badge copy to collecting names to printing and distributing physical badges.
• Work closely with the Director of Operations to understand best practices around accessibility, related to online/digital assets, film exhibition, and event venues.
• Act as a main point of contact for both internal and external questions around accessibility, and support staff in their understanding of creating accessible events
• Respond in a timely manner to all box office related questions via phone and email.
• Serve as the main point of contact for accessibility accommodation requests from patrons leading up to and during the festival, answering a high volume of emails and working closely with the Theater Operations team to ensure staff at venues are aware of any accessibility requests.
• Work with our box office vendor to fulfill internal ticket requests, escalating capacity questions as appropriate.
• Work with our Press Office and Guest Office teams to fulfill ticket requests on the ground during the Festival.
• Work closely with our box office vendor, ticketing software, and Communications team to understand box office reports, ticket holds, etc.
• Coordinate with venues and SFFILM IT contractors to ensure all technology needs are met, including wi-fi at all venues.
• Coordinate with the Office & Production Manager on box office load ins and load outs.
• Draft and update Festival Box Office budget for staffing and supplies, and track and submit all payments and expenses.
• Create a written wrap-report and summary of all necessary timeline information

Experience/Skills Required

• At least 1-2 years experience in a box office or ticketing role, with a preference for festival or event ticketing.
• Extremely strong written communication skills, and demonstrated customer service skills
• Experience hiring and managing a team, with strong ability to delegate.
• Excellent decision-making and creative problem-solving skills.
• Ability to learn new software and systems quickly, and a general savviness for troubleshooting technology.
• Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work and a positive attitude.
• At ease interacting with people with vastly different backgrounds and roles.
• Comfortable with the heavy lifting and labor inherent in loading in and out festival sites.
• Understanding of ADA guidelines and experience with creating accessible event environments is a plus, bot not required

Supervision

This position reports to the Director of Operations.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

We are no longer accepting applicants for this position.

Summary

The Festival Lounge Manager is responsible for the design, build out, and management of the 2025 SFFILM Festival Lounge, a hospitality space that is open to all badge holders (including filmmakers, press, board, staff, donors, etc). Along with serving as the central gathering space during the festival, the Festival Lounge is also the location of Filmmaker Check-In, Press Check-In, and the default location for press lines during the Festival. Other staff workspace may also be part of the Lounge depending on location.

This role will oversee the Festival Lounge Assistant Manager and any other Lounge volunteers and staff. They will work closely with the Programming and Development departments on the goals and execution of Lounge events such as panels, mixers, and other parties. They will also work closely with the Development team on executing sponsor obligations and in-kind donations. The SFFILM Festival often creates partnerships with new hospitality venues each festival, so the Festival Lounge Manager is expected to be flexible and nimble in shifting priorities and plans, and may be part of the process of procuring the 2025 Festival Lounge venue.

This position is a great fit for someone who is interested in both events and production work, as it can involve heavy production work, and also involves a high level of guest interaction.

This position is required to be based in the Bay Area leading up to and during the 2025 SFFILM Festival (April 17 – 27), as well as to be available for several pre-fest launch events, and will need to work in accordance with in-office requirements as determined by organization-wide and department policies. Some night and weekend availability is required. The start date for this position is February 24, 2025 and the end date is May 9, 2025. This position is salaried at the rate of $1320 per week and is not eligible for overtime.

Responsibilities

• • Work closely with the Director of Operations on all pre-Festival planning, scheduling, and contracts for the external Festival Lounge, including securing any necessary licenses and permits.
  • Manage all venue and vendor relationships, including all rentals.
  • Create and execute the design of the Festival Lounge, including:
    • Working closely with the Development team to ensure Lounge design is aligned with any sponsor obligations;
    • Working closely with the Communications team on any design elements, such as signage, to ensure Lounge design is aligned with festival creative.
  • Plan and execute all programming at the Festival Lounge, including working with the Programming team and Festival Special Events Manager to understand the calendar of events, and work closely with the project manager of those events on execution.
  • Oversee the day-to-day operations of the Festival Lounge, including:
    • Scheduling and managing staff and volunteers;
    • Acting as host for festival guests, maintaining clean, well-stocked hospitality spaces and engaging with guests in a warm and welcoming manner;
    • Managing the Festival Lounge bar, including tracking inventory and staffing volunteer bartenders;
    • Working with the Development department to procure food and beverage donations, and to fulfill sponsorship contracts in those spaces, including managing deliveries, leading activations, and programming sponsored events;
    • Working with venue on security, technology, and janitorial needs;
    • Securing permits and issuing COIs.
  • Manage physical set-up and breakdown of these spaces, including delivery, return, and payment of all rented furniture and equipment.
  • Manage the Festival Lounge Assistant Manager, as well as all Festival Lounge volunteers and staff, including the creation of the volunteer schedule.
  • As needed, source vendors for entertainment, catering, bar service, etc.
  • Work interdepartmentally to balance the needs of various constituencies at events, including sponsors, filmmakers, guests, and Board.
  • Work with all departments to ensure office functions are being met, including incorporating spaces for Filmmaker Check-In, Press Check-In, Press Lines, Interview Space, and potential other needs into planning layouts.
  • Work closely with the Tech and Media Manager on AV equipment needs, load in, and load out, including tech staffing when necessary.
  • Work with the Director of Operations and Production Manager on planning and executing load-ins and load-outs.
  • Work with the Production Manager to project manage the movement of furniture, product, equipment, and supplies to temporary venues throughout the Festival, and to schedule Production Assistant support in the Lounge.
  • Work closely with the Director of Operations to prioritize accessibility at all events, and make sure accessibility information is properly communicated across departments and to all necessary public touchpoints.
  • Draft and update Festival Lounge budget, and track and submit all payments and expenses.
  • Provide timely and clear information to SFFILM staff on event status during the process, and create shareable materials including Lounge calendar, flyers for events, and runs of shows as needed.
  • Support and provide educational opportunities for the Operations intern, including working with interns on in-kind item procurement, and customer service training.
  • Create a written wrap-report and summary of all necessary timeline info.

Experience/Skills Required

• Excellent communication and customer service skills
• Experience managing a team, with strong ability to delegate
• Experience designing, physically producing, and managing functional and welcoming public spaces on a tight budget, including the programming and planning of events
• Experience with project management, scheduling, and organizational systems like Excel
• Excellent decision-making and creative problem-solving skills
• Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work and a positive attitude
• At ease interacting with people with vastly different backgrounds and roles
• Comfort with the heavy lifting and labor inherent in loading in and out festival sites
• Comfort in Photoshop, PowerPoint/Keynote a plus
• Familiarity with Bay Area event venues, artists, and performers a plus
• Familiarity with permitting and licenses in the Bay Area a plus

Supervision

This position reports to the Director of Operations.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.