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2024 Doc Stories

When is Doc Stories this year?
Doc Stories will return October 17—20, 2024.

Where is Doc Stories this year?
Doc Stories will be hosted at:

Vogue Theatre
3290 Sacramento St, San Francisco, CA 94115

SFFILM FilmHouse
455 9th St, San Francisco, CA 94103

When can I get tickets to Doc Stories?
SFFILM Members have access to tickets beginning September 25, 2024. General Public access begins September 27, 2024.
 
Are any Doc Stories programs available to stream this year?
No public programs are available to stream at this year’s Doc Stories.
 
Where can I find a PDF version of the program descriptions?
Click here for the 2024 Doc Stories program guide.
 
Where can I find an overall view of the Doc Stories schedule?
Click here for the 2024 Doc Stories schedule.
 
What is SFFILM’s COVID-19 Policy?
Your safety is our top priority. Click here for our current COVID-19 policy.
 
When should I arrive for each show?
Doors generally open 30-60 minutes prior to a film start time. Please allow yourself ample time to arrive. Ticket and badge holders arriving fewer than 15 minutes prior to showtime cannot be guaranteed a seat, even with a ticket or a pass. No refunds or exchanges will be given to ticket or pass holders who arrive late.
 
Can I bring my kids to Doc Stories?
Programs during Doc Stories are often unrated and parents should use their own discretion when bringing children to films. If you have questions about the age appropriateness of one of our programs, please contact info@SFFilm.org. Our 2024 family-friendly program is: [List coming soon]
 
Are there any free programs at Doc Stories?
Yes! Please join us for our Community Screening:
RSVP is required.
 
What is the best way to see all the movies?
The best way to attend Doc Stories is with a Cinevisa. This all-access pass includes all streaming content and admission to our in-person screenings. Click here to learn more SFFILM Cinevisas.

Accessibility

Where can I learn more about accessibility at SFFILM?

The Film Details on the event page for each film contains information on if closed captioning, audio description, and American Sign Language (ASL) interpretation is available, and will be updated on a rolling basis as we receive content and verify accessibility features exist. Please note that accessibility features for films may be verified and updated after tickets go on sale to the public.

Lists of all accessible programs, detailed information about venue accessibility, and more can be found on our Accessibility page. Click here to learn more about accessibility.

If you have more questions or would like to request accessibility accommodations at any of our programs, please email ADA@SFFilm.org.

Ticketing

How do I purchase tickets?
Online: Click here to create or sign in to your SFFILM account. Once signed in, you can purchase tickets for any of our events. Tickets purchased online are attached to your confirmation email. They can also be found by clicking “Tickets” on your account page. If you choose to checkout as a guest you will only be able to access your tickets through your email confirmation.

Box Office: Tickets can also be purchased in-person at Doc Stories. Visit the box office at theater venues during the Festival to get tickets to day-of and upcoming programs.

What is a Ticket Pack?
Ticket Packs are vouchers that come in bundles of six and 10 and can be redeemed for screenings and events priced up to $25 for the general public. Ticket Packs are made up of vouchers that are valid for one year from purchase date and may be redeemed for any regular, non-rush screening or event priced up to $25. Click here to purchase a Ticket Pack.

Are there any all-access passes available?
Yes! A Cinevisa is an all-access pass that includes admission to our in-person screenings. Click here to purchase a Cinevisa.

What does it mean if a show is AT RUSH?
A show is AT RUSH when all advance tickets have sold out. Rush tickets may be available to those standing in line at the venue 30–60 minutes before showtime. Once all ticket and pass holders are seated, empty seats will be sold on a first-come, first-served basis. We offer one ticket per person waiting in line at the time of admission.

What is a Daily Noon Ticket Release?
Additional tickets to sold out programs may become available online during our Daily Noon Ticket Releases. To find them, check the film’s event page daily, at 12 pm PT.

What is SFFILM’s cancellation policy?
All orders are final. No refunds, exchanges, substitutions, or replacements will be issued.

 

My Account

SFFILM memberships and tickets are connected to your SFFILM account. Read the FAQs below for help with creating an account or signing in. If you choose to purchase tickets as a guest, you will only be able to access your tickets through your email confirmation.

How do I create an SFFILM account?
Click here to create a new account.

How do I log in to my sffilm.org account?
Click here to sign in to your SFFILM account.

SFFILM Members: Click the gray box at the top of the login screen to choose which set of credentials you prefer to use.
1. Username or email + password
2. Member Number + last name

Returning customers: Select Email using the gray box at the top of the login screen and sign in with your email address and password.

I can’t remember the email address associated with my SFFILM account.
Email us at members@SFFilm.org. We will check our records to find the correct email.

I can’t remember my member number.
1. Click here to access our login portal.
2. Click “Forgot your Number?”
2. Enter the first name, last name and zip code associated with your membership
3. Select “SFFILM Membership”
4. Click “Sign In” after your member number populates.

I can’t remember my password.
1. Click here to access our login portal.
2. Click “Forgot your password?”
3. Enter the email address associated with your membership.
4. Click “Send Me A Reset Link”
5. Check your inbox and spam folder for a message from community@SFFilm.org with the subject line “SFFILM Password Assistance–Reset Request” and click “Reset Password.”

Please email us at members@SFFilm.org if you continue to experience problems with your password.

My Tickets

How do I access my e-tickets?
To access your tickets in your inbox: Search your inbox and spam folder for an email from community@SFFilm.org that contains your scannable ticket.

To view your online order history: Sign in to your SFFILM account and click “Tickets.” Click here to sign in to your SFFILM account.

I can’t find my confirmation email.
Check your junk/spam folder for an email from community@SFFilm.org. If you find it there, please mark it as ‘Not Junk’ and add us to your address book so that confirmations are delivered directly to your inbox.

Can I transfer my tickets to someone else?
Yes! Tickets can be easily transferred by forwarding the confirmation email that contains an attached PDF to the desired recipient.

What is SFFILM’s cancellation policy?
All orders are final. No refunds, exchanges, substitutions, or replacements will be issued.

I still have questions. Who can I contact?
We’re here to help! You can contact us by emailing info@SFFilm.org

My Membership

How can I find my member number?
You can search for it by clicking the SIGN IN icon on the top right corner of SFFILM.org. Click LOG IN and choose “FORGOT YOUR NUMBER?” Enter your First Name, Last Name and Zip code. Select “SFFILM MEMBERSHIP” and click “SIGN IN” after the member number populates

How do I become a member or renew my membership?
Click here to purchase or renew your membership. Please email members@SFFilm.org with questions.

How can I access member pre-sales?
Member pre-sale notices are sent via email. Follow the link in the message to purchase tickets, or check our website’s calendar of events. Be sure to sign in to our website with your member information to purchase tickets at the member rate.

Why am I not receiving SFFILM emails?
You are asked to update your email preferences each time you checkout on our website. It’s possible that you’ve changed your preferences unknowingly. Please contact us at members@SFFilm.org to reset your email permissions.

How do I obtain my membership card?
Digital membership cards are now available! The cards are compatible with Apple Wallet and Google Pay. Follow these instructions to download a digital membership card to your mobile device:

1. On your mobile device, open the following link: https://sffilm.org/my-membership/
2. Click the gray box at the top of the login screen to choose which set of credentials you prefer to use.

• Option 1: Username or email + password
• Option 2: Member Number + last name

3. . Enter your password and click the green SUBMIT button (if you forgot your password, click “FORGOT YOUR PASSWORD?” in blue font and follow the instructions to reset your password and refer back to step 1 in this list of instructions).
4. You will now see the My Membership page. Click the “ADD TO APPLE WALLET” button or “G PAY SAVE TO PHONE” button, whichever application your phone is compatible with.

• Apple Wallet Users: Click the ADD TO APPLE WALLET button.
• G Pay Users: Click the GPAY SAVE TO PHONE button.

5. Done! You now have access to your digital membership card! Remember to show this digital membership card to use the priority access line.

How do I redeem the Ticket Pack included with my SFFILM membership?
Complimentary Ticket Pack(s) included with memberships at the Star level and above will appear as a payment option when applicable events are live on our website.

1. Navigate to any regularly-priced screening, click Buy Tickets.
2. Sign in to your membership account
3. Choose the $0.00 Ticket 10-Pack price option from the list of ticket prices
4. Proceed to checkout

How can I renew online?
1. Click here to sign in. Click the gray box at the top of the login screen to choose which set of credentials you prefer to use. Insert member number + password OR email + password.
2. This will redirect the page to the “My Account” with 5 options on the left hand side of the webpage (Contact Info, Password, Upcoming Events, My Membership, Order History). Click “My Membership.” Click the green bar RENEW MEMBERSHIP.
3. Select the renewal price
For your membership to be automatically renewed each year, check off “Check To Automatically Renew This Membership” 4. The page will redirect to finalize the order. Click the green bar CHECKOUT. Select MAKE DONATION or click “No Thanks.” Confirm the billing address and email and click the green bar CONTINUE
5. The page will redirect for payment information Once payment information has been filled out, click the green bar MAKE PAYMENT

Done! An email confirmation of your payment and membership details will be sent to the email connected to your SFFILM account (it may take a while to appear in your inbox and might fall in spam, junk, promotional, or social folders)

I am a Star, Director or Storyteller level member. What happens to my leftover Ticket Pack tickets when I renew my membership?
Benefit Ticket Packs expire when the membership does, so get out and see all the films you can. If you renew your membership early, unused tickets from your previous cycle will rollover, but they will still expire on the original membership expiration date. Our ticketing website will always redeem the oldest tickets first.

Jobs at SFFILM

How do I volunteer at the SFFILM Festival?
Click here to learn more about volunteering at the Festival.

Is SFFILM hiring?
Click here to visit our careers page. We do not accept resumes if we are not hiring.

Did you receive my job or internship application? How can I find out my job or internship status?
Please contact us at info@sffilm.org with your full name and email address, as well as what role(s) you applied for. We will check to be sure that we received your application and/or let you know where we are in the hiring process.

When do internship applications open?
Internships are typically posted in early January, May, and August. If you are interested in an SFFILM internship, feel free to email info@sffilm.org for more information.