SFFILM

The Bay Area's home for the world's finest films and filmmakers.

Careers > Box Office and Accessibility Manager

Box Office and Accessibility Manager

Seasonal Positions

Summary

Reporting to the Director of Operations, the Box Office and Accessibility Manager will have a key role in customer service during the San Francisco International Film Festival. They will oversee the hiring, scheduling, training, and management of box office cashiers, as well as the setup and deployment of hardware. They will be a core team member in troubleshooting box office issues leading up to and during the festival. With the support of the Director of Operations, this role will also serve as a main point of contact onstaff for all accessibility questions, both internal and external. They will support all departments with ensuring events, venues, and external communications are accessible, and will process all accessibility accommodation requests from patrons, working closely with the Theater Operations team to ensure patrons requesting accommodations are taken care of. Working closely with our box office contractor (Boxcubed), this position will be expected to develop a strong understanding of our Agile ticketing software and all of SFFILM’s products, such as passes and memberships.

This position is required to be based in the Bay Area leading up to and during the 2025 SFFILM Festival (April 17 – 27), as well as to be available for several pre-fest launch events, and will need to work in accordance with in-office requirements as determined by organization-wide and department policies. Some night and weekend availability is required. The start date for this position is March 10, 2025 and the end date is May 9, 2025. This position is salaried at the rate of $1320 per week and is not eligible for overtime.

Responsibilities

  • Hire, schedule, and supervise all box office cashiers.
  • Serve as the main point of contact for escalating box office and customer service issues during the festival.
  • Develop a strong understanding of Agile ticketing software and all SFFILM products (such as passes and memberships), to support customer service inquiries both pre-event and onsite at venues.
  • Manage all necessary box office hardware, including setting up and troubleshooting devices and training staff and volunteers as needed.
  • Work closely with the Office and Production Manager on the process of printing badges, from proofing badge copy to collecting names to printing and distributing physical badges.
  • Work closely with the Director of Operations to understand best practices around accessibility, related to online/digital assets, film exhibition, and event venues.
  • Act as a main point of contact for both internal and external questions around accessibility, and support staff in their understanding of creating accessible events
  • Respond in a timely manner to all box office related questions via phone and email.
  • Serve as the main point of contact for accessibility accommodation requests from patrons leading up to and during the festival, answering a high volume of emails and working closely with the Theater Operations team to ensure staff at venues are aware of any accessibility requests.
  • Work with our box office vendor to fulfill internal ticket requests, escalating capacity questions as appropriate.
  • Work with our Press Office and Guest Office teams to fulfill ticket requests on the ground during the Festival.
  • Work closely with our box office vendor, ticketing software, and Communications team to understand box office reports, ticket holds, etc.
  • Coordinate with venues and SFFILM IT contractors to ensure all technology needs are met, including wi-fi at all venues.
  • Coordinate with the Office & Production Manager on box office load ins and load outs.
  • Draft and update Festival Box Office budget for staffing and supplies, and track and submit all payments and expenses.
  • Create a written wrap-report and summary of all necessary timeline information

Experience/Skills Required

  • At least 1-2 years experience in a box office or ticketing role, with a preference for festival or event ticketing.
  • Extremely strong written communication skills, and demonstrated customer service skills
  • Experience hiring and managing a team, with strong ability to delegate.
  • Excellent decision-making and creative problem-solving skills.
  • Ability to learn new software and systems quickly, and a general savviness for troubleshooting technology.
  • Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work and a positive attitude.
  • At ease interacting with people with vastly different backgrounds and roles.
  • Comfortable with the heavy lifting and labor inherent in loading in and out festival sites.
  • Understanding of ADA guidelines and experience with creating accessible event environments is a plus, bot not required

Supervision

This position reports to the Director of Operations.

SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.

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