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How do I get the tickets I bought?

All streaming links will be delivered via email. If you are attending a live event, you will be able to select one of the following delivery methods for your tickets:

PRINT AT HOME/E-DELIVERY: If you choose Print at Home, PDF tickets are attached to your order confirmation email. You can print out paper tickets and bring them to the screening, or you can present e-tickets on a mobile device at the theater.

STANDARD MAIL: If you choose Standard Mail, your tickets will be mailed to you at the shipping address you enter during the checkout process. Please allow 7–10 business days for processing mail orders.

I just purchased a membership, but do not see the Cinevisa price option.

Sign out and sign back into your account. This will refresh the web browser and update your record with any changes.

I have a membership in my shopping cart, but there is no option to purchase a Cinevisa.

Complete the membership purchase before adding additional items to your shopping cart. Completing the membership purchase will activate the member benefits on your record, including the ability to purchase a Cinevisa.

What happens to my Ticket Package?

Ticket Packs purchased between Jan 1 and Apr 30, 2020 have been extended through May 1, 2021. These can be redeemed for online Festival screenings as soon as the program is released on March 24. In order to exchange a Ticket Package for a Streaming Pass, please contact info@sffilm.org.

What happens to my volunteer vouchers?

All ticket vouchers associated with volunteer shifts will be extended through May 1, 2021, so they can be utilized for virtual screenings during the 2021 SFFILM Festival.

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