For help with Member Numbers:

1. Click “Forgot your Number?”
2. Enter the First Name, Last Name and Zip Code associated with the membership
3. Select “SFFILM Membership”
4. Click “Sign In” after the member number populates.

For help with Passwords:

1. After clicking “Sign In,” confirm that the “Info” and “Name” fields are correct.
2. Click “Forgot your password?”
3. Enter the email address associated with your membership.
4. Click “Send Me A Reset Link”
5. Check your inbox and spam folder for a message from community@SFFilm.org with the subject line “SFFILM Password Assistance – Reset Request” and click “Reset Password.”

*If this is your first time logging into an account that was created for you by an SFFILM staff member, please look for an email with the subject line “SFFILM Password Assistance – Account Creation” and click “Create Web Account.”

If you experience any issues while following the steps above, it’s possible that your account information does not match what you are entering. Please email members@SFFilm.org with any issues.

Benefit Ticket Packs expire when the membership does, so get out and see all the films you can. If you renew your membership early, unused tickets from your previous cycle will rollover, but they will still expire on the original membership expiration date. Our ticketing website will always redeem the oldest tickets first.

1. Click here to sign in. Click the gray box at the top of the login screen to choose which set of credentials you prefer to use. Insert member number + password OR email + password.
2. This will redirect the page to the “My Account” with 5 options on the left hand side of the webpage (Contact Info, Password, Upcoming Events, My Membership, Order History). Click “My Membership.” Click the green bar RENEW MEMBERSHIP.
3. Select the renewal price
For your membership to be automatically renewed each year, check off “Check To Automatically Renew This Membership”
4. The page will redirect to finalize the order. Click the green bar CHECKOUT. Select MAKE DONATION or click “No Thanks.” Confirm the billing address and email and click the green bar CONTINUE
5. The page will redirect for payment information
Once payment information has been filled out, click the green bar MAKE PAYMENT

Done! An email confirmation of your payment and membership details will be sent to the email connected to your SFFILM account (it may take a while to appear in your inbox and might fall in spam, junk, promotional, or social folders)

We are transitioning to digital membership cards that are available for download on mobile devices compatible with Apple Wallet or Google Pay. Below is a list of instructions on how to download a digital membership card on your mobile device if you have access to Apple Wallet or Google Pay.

1. On your mobile device, open the following link: https://sffilm.org/my-membership/

2. Insert your member number (INSERT RECIPIENT’s MEMBER NUMBER) and click the green SIGN IN button.

3. Insert your password and click the green SUBMIT button (if you forgot your password, click “FORGOT YOUR PASSWORD?” in blue font and follow the instructions to reset your password and refer back to step 1 in this list of instructions).

4. The page will redirect to the My Membership page. Click the “ADD TO APPLE WALLET” button or “G PAY SAVE TO PHONE” button, whichever application your phone is compatible with.

5. Done! You now have access to your digital membership card! Remember to show this digital membership card to use the priority access line.

The best way to attend Doc Stories is with a Cinevisa. This all-access pass includes all streaming content and admission to our in-person screenings. Click here to learn more about the Doc Stories Cinevisa.