The ticket has most likely gone to your cart. Please click the shopping cart icon in the upper right-hand corner of your screen, and see if the ticket is already there. If it is not, please contact us via our chatbot from 2 pm – 8 pm PT daily during the festival, email us at info@sffilm.org, or call the Box Office at 415-561-5006

For help with your member number:
1. Click “Forgot your Number?”
2. Enter the first name, last name and zip code associated with your membership
3. Select “SFFILM Membership”
4. Click “Sign In” after your member number populates.

For help with your password:
1. After clicking “Sign In,” confirm that the “Info” and “Name” fields are correct.
2. Click “Forgot your password?”
3. Enter the email address associated with your membership.
4. Click “Send Me A Reset Link”
5. Check your inbox and spam folder for a message from community@sffilm.org with the subject line “SFFILM Password Assistance – Reset Request” and click “Reset Password.”

*If this is your first time logging into an account that was created for you by an SFFILM staff member, please look for an email with the subject line “SFFILM Password Assistance – Account Creation” and click “Create Web Account.”

If you experience any issues while following the steps above, it’s possible that your account information does not match what you are entering. Please contact us by clicking the blue chat icon in the corner of the page, which will be actively managed every day of the festival from 2 pm – 8 pm PT.

For help with your email address:
Search your inbox and spam folder for a confirmation message from community@sffilm.org. If you do not see a confirmation message, you are trying to log in with a different email address than the one associated with your SFFILM account.

For help with your password:
1. Click “Forgot your password?”
2. Enter the email address associated with your membership.
3. Click “Send Me A Reset Link”
4. Check your inbox and spam folder for a message from community@sffilm.org with the subject line “SFFILM Password Assistance – Reset Request” and click “Reset Password.”

*If this is your first time logging into an account that was created for you by an SFFILM staff member, please look for an email with the subject line “SFFILM Password Assistance – Account Creation” and click “Create Web Account.”

If you experience any issues while following the steps above, it’s possible that your account information does not match what you are entering. Please contact us by clicking the blue chat icon in the corner of the page, which will be actively managed every day of the festival from 2pm-8pm PST.

SFFILM Members: Click the gray box at the top of the login screen to choose which set of credentials you prefer to use.

1. Email + password
2. Member Number + password

Returning customers: Log in during checkout by entering your username OR email + password

New Customers: You will be instructed to create an account at checkout.

By becoming a Star, Director or Storyteller level member! These memberships include a Ticket 10-Pack that can be used to redeem tickets to regularly priced screenings for the duration of the membership. Click here to learn more.