For help with your email address:
Search your inbox and spam folder for a confirmation message from community@sffilm.org. If you do not see a confirmation message, you are trying to log in with a different email address than the one associated with your SFFILM account.
For help with your password:
1. Click “Forgot your password?”
2. Enter the email address associated with your membership.
3. Click “Send Me A Reset Link”
4. Check your inbox and spam folder for a message from community@sffilm.org with the subject line “SFFILM Password Assistance – Reset Request” and click “Reset Password.”
*If this is your first time logging into an account that was created for you by an SFFILM staff member, please look for an email with the subject line “SFFILM Password Assistance – Account Creation” and click “Create Web Account.”
If you experience any issues while following the steps above, it’s possible that your account information does not match what you are entering. Please contact us by clicking the blue chat icon in the corner of the page, which will be actively managed every day of the festival from 2pm-8pm PST.