To sign in to your account click the SIGN IN icon in the upper right corner of the SFFILM website. Enter use either your username/email + password or your member number + last name to sign in. Click the Settings icon again (your initials should now be here), and “Order History” to find all your past orders.

You will need to create an account on the SFFILM website to attend the Festival, as all of your tickets to online and in-person programs will be tied to an account. This is the most secure way we can ensure that you will be able to view your programs during the Festival.

Make sure you are signed in to your SFFILM account. If you have voucher codes that are not attached to your account, click “Know a Promotion Code?” at checkout and enter your code there. All vouchers are valid until May 1, 2021. E-mail community@sffilm.org if your voucher code is not working.

Full ticket packs may be exchanged for a Festival Streaming Pass. Contact: members@sffilm.org.

Yes!
1. Sign into your account here (www.sffilm.org/sign-in/) on SFFILM.org
2. Navigate to “Order History” in your account menu.
3. Depending on the event type, you can either download ticket PDFs for Drive-ins, get the 9-digit ticket code for specific films, or click to go directly to a film or live talk page.

As soon as you have purchased tickets, you will receive a confirmation from community@sffilm.org containing a 9-digit ticket code for each film. Hold on to this email, and star or flag it to keep it easily accessible! Once the festival begins, you may click on the green button labeled “CLICK TO STREAM” to be taken directly to the film’s streaming page. Once you hit play, you will have 24 hours to watch the film.

Alternatively, you may go to watch.sffilm.org, and manually input the 9-digit ticket code.

You may also use Roku or Apple TV to stream any of our films; more information on that is in our “Technical Requirements” section of this same FAQ.