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Do I have to RSVP?

RSVPing is required, as many of our events have audience capacity limits, and it is the only way you will receive an email reminder for the upcoming talk.

How do I access the live talk that I have RSVP’d to?

Live talks occur on the same event page where you RSVP’d. Refer to your confirmation email from community@sffilm.org. Prior to event start time click the green “Go to Event” button, and it will take you directly to the event page. Scroll down to find the window where the talk will begin. You can also navigate to the event on the SFFILM.org Live Events page.

Alternatively, you can see all of your upcoming events by signing into your SFFILM account. Click the SIGN IN icon in the upper right corner of the SFFILM website. Use either your username/email + password or your member number + last name to sign in. Click the Settings icon again (your initials should now be here), and “Upcoming Events” to see a list of all events you have RSVP’d to in chronological order. Click “Go to Event”, and you will be taken directly to the desired event’s page.

What does it mean when a program is “at RUSH”? Can online programs go to RUSH?

A show is AT RUSH when all advance tickets have sold out.
All streaming films have audience capacity limits and may go to RUSH if that limit is reached. Check event pages for availability, and always get your tickets early to ensure you have a spot.

During the festival, more tickets may become available during Festival Daily Noon Ticket Releases. Check back to the film’s event page at noon daily during the festival to see if tickets have been released.

Screenings at the Drive-In will have a RUSH line for vehicles, and tickets will be sold on a first-come, first-served basis to those in the RUSH line at showtime if space is available.

I can’t RSVP or add anything to my cart. I get an error message that says: “No tickets were found for the request criteria that you specified. Please try your request again.

Make sure you are signed into your account and click the shopping cart icon in the top right corner.

I can’t find my confirmation email.

Check your Junk/Spam folder for an email from community@sffilm.org. If you find it there, please mark it as “Not Junk” and add us to your address book. If you still can’t find it, sign into your SFFILM account and click on the Order History tab to access your recent orders.

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