This error happens in a Google Chrome browser means you need to do a “hard reload” of your system, see our directions below. If you are getting this error outside of Google Chrome, please talk to our staff from 10am to 11pm (PT) using the chat tool on our website.
To do a “hard reload” in Chrome on a Mac:
- In the menu at the top of your screen, go to View -> Developer -> Developer Tools
- Now right click on the “refresh” icon in Chrome and you should see an option to “Empty Cache and Hard Reload”
- Choose that option and now try streaming the film. It should work!
If that does not work for you, try a different web browser. For example, if you are using a Safari browser, try using Google Chrome or Firefox instead. If switching browsers does not work, try watching on a different device. For example, if the video is not playing on your iPad, try watching on a computer instead.