Frequently Asked Questions

SFFILM at Home Virtual Events

I’m having issues joining this event. Who can I contact?

For the fastest response, use the SFFILM chatbot (the dialogue icon in the right corner of your screen). For member events, contact members@sffilm.org. For education and family events, contact education@sffilm.org. For all other events, please contact info@sffilm.org. Staff will be monitoring these inboxes leading up to and during each SFFILM at Home event.
Will these events be recorded and available later to watch?

Event recordings are typically available post-event on the original event page.
Are closed-captions available?

Closed captioning is usually available on event recordings 3-5 days after the event. To request accommodations for a specific event, please e-mail ada@sffilm.org.

Festival Cancellation

Buying Tickets

What does it mean if a show is AT RUSH?

"A show is AT RUSH when all advance tickets have sold out. Rush tickets may be available just before showtime, and sometimes as part of the daily Noon Ticket Release. A rush line will form outside the venue 30-60 minutes before the screening starts. Once all ticket and pass holders are seated, any empty seats will be sold on a first-come first-served basis to those in the rush line, one ticket per person waiting in line at the time of admission. Rush tickets are not available at BAMPFA. A virtual screening may go to RUSH if there are a limited capacity of tickets available.
I’m having trouble logging into my account.

SFFILM Members: Click the gray box at the top of the login screen to choose which set of credentials you prefer to use. 1. Username OR email + password 2. Member Number + last name Returning customers: Log in during checkout by entering your username OR email + password New Customers: You will be instructed to create an account at checkout"
I have a membership in my shopping cart but there is no option to purchase tickets at the member discount.

Complete the membership purchase before adding additional items to your shopping cart. Completing the membership purchase will activate the member benefits on your record, including benefit ticket packages and member discounts.
I just purchased a membership but do not see the member and/or ticket package price options.

Log out and log back into your account. This will refresh the web browser and update your record with any changes.
I'm logged in as a member, but there is no option to purchase tickets at the member rate.

Confirm that you are using the correct member number and that your membership has not expired. Log out and back into your record. If problems persist, use the chat tool in the bottom right corner to contact us.
How do I get the tickets I bought?

When completing your order, you will be able to select one of the following delivery methods for your tickets: Will Call: If you choose Will Call, your tickets will be held at the venue box office for pickup at the first screening in your order. The box office opens an hour before the first showtime of the day at that venue. Print at home/E-Delivery: If you choose Print at Home, PDF tickets are attached to your order confirmation email. You can print out paper tickets and bring them to the screening, or you can present e-tickets on a mobile device at the theater. Standard Mail: If you choose Standard Mail, your tickets will be mailed to you at the shipping address you enter during the checkout process. Please allow 7 to 10 business days for processing mail orders. All tickets for the 2021 SFFILM Festival will be Print at home/E-delivery.
How do I access my e-tickets or view my order history?

Via Confirmation Email: If you chose "Print at Home" tickets, you can present e-tickets on a mobile device for admission. Open the "MobileTickets" file attached to your confirmation email and show it to the person scanning tickets at the theater.

Via SFFILM Website: To log in to your account click the SIGN IN icon in the upper right corner of the SFFILM website. Click where it says LOG IN and use either your username / email + password or your member number + last name to log in. Click the Settings icon again, and "Mobile Tickets" to find your e-tickets. You can present these on your mobile device to the person scanning tickets at the theater.
Can I transfer my tickets to someone else?
Yes! Tickets are fully transferable:
- Tickets in hand can be handed off to another person for use.
- To give someone else your PRINT AT HOME tickets, forward them the order confirmation email. They may use the tickets attached in PDF form for admission.
- For tickets being held at WILL CALL, email the box office at boxoffice@sffilm.org with the name of the person you are authorizing to pick up the tickets instead of you. The tickets will then be held under that person’s name at will call.
I can’t find my confirmation email.

Check your Junk/Spam folder for an email from community@sffilm.org. If you find it there, please mark as Not Junk and add us to your address book. If you still can't find it, sign into your SFFILM account and click on the "My Orders" tab to access your recent orders.
I purchased a Ticket Package online. How do I redeem my tickets?
1. Log in with the same username OR email + password you used to purchase your Ticket Package.
2. Navigate to any regularly-priced screening and click BUY TICKETS.
3. $0.00 "Ticket 10-Package" ticket price will appear. Select the quantity of tickets you want beside the $0.00 option and click Add to Cart, proceed to checkout.
4. You will receive an order confirmation when you've successfully redeemed your Ticket Package for specific screenings.
5. If you do not see a $0.00 ticket price after logging in, or cannot find a confirmation e-mail for your Ticket Package purchase, please contact the Box Office at boxoffice@sffilm.org.
How do I update my contact information?
1. Click the SIGN IN icon on the top right corner of the SFFILM website.
2. Click where it says LOG IN and use either your username OR e-mail + password or your member number + last name to log in.
3. Click the Settings icon again, and “Edit my account” to update your contact information.
I still have questions. Who can I contact?

Email boxoffice@sffilm.org or call the Box Office at 415-561-5006.
What is the best way to see all the movies?

A Cinevisa! Available for purchase to SFFILM members. Cinevisa badges provide access to all 2021 SFFILM festival online screenings, and admission for one vehicle to all Drive In events.
What happens to my Ticket Pack?

Ticket Packs purchased between Jan 1 and Apr 30, 2020 have been extended through May 1, 2021. These can be redeemed for online Festival screenings as soon as the program is released on March 24. In order to exchange a Ticket Pack for a Streaming Pass, please contact info@sffilm.org.
What happens to my ticket vouchers received through a Gift Membership?

Hardcopy ticket vouchers associated with Gift Memberships have been extended through May 1, 2021. These can be redeemed for virtual screenings at the 2021 SFFILM Festival.
What happens to my volunteer vouchers?

All ticket vouchers associated with volunteer shifts will be extended through May 1, 2021, so they can be utilized for virtual screenings during the 2021 SFFILM Festival.

Membership

How do I become a member?

We’re so glad you asked! Click HERE.
How do I renew my membership?
You can renew any of the following ways:
- Renew online!
- Give us a call at 415-561-5026.
- Send a check with memo “Membership Renewal” made out to SFFILM to 39 Mesa Street, Suite 110, San Francisco CA 94129
How do I redeem the Ticket Package included with my SFFILM membership?
The complimentary Ticket Package that is included as a benefit for Star, Director, Storyteller, and Auteur members is tied directly to your membership account.
1. Navigate to any regular priced screening, click Buy Tickets
2. Log in to your membership account
3. Choose the $0.00″ Ticket 10-Pack” price option from the list of ticket prices
4. Proceed to checkout
I’m member. How do I RSVP for Member Screenings?
Members receive email notifications for monthly member screenings. You can RSVP one of two ways:
- Go to SFFILM’s online calendar and scroll to any event labeled Member Screening.
- Click the RSVP button and log in to your membership, select the desired ticket quantity from the dropdown then proceed to checkout OR click RSVP on the email invitation and follow the same steps as above.
When I try to register for a member screening, ‘0’ tickets appear in the dropdown.

It sounds like you have used your member screening allotment for the year. You can upgrade or renew HERE to replenish your access.
A Member Screening is "At Capacity". Is there a waitlist or a rush line?

Email members@sffilm.org to be added to a waitlist or for more information on a rush line.
Can I bring guests to Member Screenings with my membership?

Yes! If you would like to bring a guest, this will count as 2 RSVPs for that screening. When registering for a screening, you can select up to two tickets if your account has them available.
How do I get tickets?
1. Sign in using your username OR email + password or member number + last name.
2. Select the film screening you would like to attend and click "BUY TICKETS"
3. Proceed to checkout and you will receive a confirmation email once completed.
How can I access the member pre-sale?

Member pre-sale notices are sent via email. Follow the link in the message to purchase tickets, or check our website calendar of events. Be sure to sign in to our website with your member information to purchase tickets at the member rate.
How will I find out about member events?

Invitations are sent via email. You can also check our calendar of events HERE.
How can I find my member number?

Member numbers can be found on your Member card, or at the bottom of member screening emails. Additionally, you can search for it by clicking the SIGN IN icon on the top right corner of SFFILM.org. Click LOG IN and choose "Forgot your number?" You will be asked to enter your First Name, Last Name and Zip code. Your member number will then be emailed to you.
I’m a member, but I haven’t been receiving emails from SFFILM as of late.

Double check your spam folder to make sure SFFILM emails are not being sent there by mistake! Email members@sffilm.org to confirm we have your correct email address on our list.
How can I apply for a Student or Senior rate?

Email members@sffilm.org or give us a call at 415-561-5026 and we can assist with processing Senior or Student memberships over the phone. Valid photo ID required.
I forgot my username or password.

If you cannot remember the email address associated with your account please email members@sffilm.org and we will send it to you. To reset your password, click the "Forgot your password?" link found in the bottom right corner of the sign in window. Provide your email and a reset link will be sent to you.
Can I bring my kids to the SFFILM Festival?

We also have extensive public programming including screenings, events, and workshops available to kids of all ages and their families. Access these opportunities through the new SFFILM Family Membership add-on! The Family Membership add-on can be combined with any SFFILM membership at the Film Fan level or above, and provides you and your family with early access and discounts on SFFILM Education programs.

Jobs at SFFILM

Is SFFILM hiring?

Please visit our careers page to see if we have any openings. We do not accept resumes if we are not hiring.
Did you receive my job or internship application? How can I find out my job or internship status?

Please leave your full name and email address, as well as what role(s) you applied for if you're able to recall. We will check to be sure that we received your application and/or let you know where we are in the hiring process.
Do you have summer internships?

We usually offer one or two Summer internships, primarily in our Education department. For all other departments, Fall and Spring are our busier seasons where we hire many more interns. We generally open our Summer internship application around mid April. Summer Internships will run from mid June through August.
When do internship applications open?

We generally open our Summer internship application around mid April. Summer Internships will run from mid June through August.

Accessibility

Where can I find a PDF of the Festival guide?

Please download the PDF version of the guide here: PDF of the Festival Guide
Are service dogs welcome?

Yes. Service animals on a leash and under their owner’s control are welcome in all venues. Emotional support animals are not.
Do you have a point person for onsite ADA requests?

During the SFFILM festival, SFFILM venue managers will be your point person.
Are there gender neutral bathrooms?

Yes, except for at the Victoria, the Children’s Creativity Museum and the SFMOMA.
Is there a scent-free seating area?

Unfortunately no.