This position has been filled for the 2024 SFFILM Festival.
Reporting to the Director of Operations, the Box Office Manager will have a key role in customer service during the 2024 San Francisco International Film Festival. They will oversee the hiring, scheduling, and management of box office cashiers, as well as the setup and deployment of hardware. This role will also serve as a main point of contact for all accessibility accommodation requests, and will work closely with the Theater Operations team to ensure patrons requesting accommodations are taken care of. Working closely with our box office contractor (Boxcubed), this position will be expected to develop a strong understanding of our Agile ticketing software and all of SFFILM’s products, such as passes and memberships.
This position is expected to provide on-site support for the 5 day, in-person SFFILM Festival (April 24 – 28) in venues across the San Francisco Bay Area, as well as several pre-fest launch events, and to work in accordance with in-office requirements as determined by organization-wide and department policies. Some night and weekend availability is required.
Application review begins January 22 but will be rolling after that. This position is paid hourly at the rate of $23 per hour and is eligible for overtime. The start date for this position is March 4, 2024 and the end date is May 9, 2024.
- Hire, schedule, and supervise all box office cashiers.
- Serve as the main point of contact for escalating box office and customer service issues during the festival.
- Develop a strong understanding of Agile ticketing software and all SFFILM products (such as passes and memberships), to support customer service inquiries both pre-event and onsite at venues.
- Manage all necessary box office hardware, including setting up and troubleshooting devices and training staff and volunteers as needed.
- Respond in a timely manner to all box office related questions via phone and email.
- Serve as the main point of contact for accessibility accommodation requests leading up to and during the festival, answering a high volume of emails and working closely with the Theater Operations team to ensure staff at venues are aware of any accessibility requests.
- Work with our box office vendor to fulfill internal ticket requests, escalating capacity questions as appropriate.
- Work with our Press Office and Guest Office teams to fulfill ticket requests on the ground during the Festival.
- Work closely with our box office vendor, ticketing software, and Communications team to understand box office reports, ticket holds, etc.
- Coordinate with venues and SFFILM IT contractors to ensure all technology needs are met, including wi-fi at all venues.
- Coordinate with the Office & Production Manager on box office load ins and load outs.
- Draft and update Festival Box Office budget for staffing and supplies, and track and submit all payments and expenses.
- Create a written wrap-report and summary of all necessary timeline information
- At least 1-2 years experience in a box office or ticketing role, with a preference for festival or event ticketing.
- Excellent communication and customer service skills.
- Experience managing a team, with strong ability to delegate.
- Excellent decision-making and creative problem-solving skills.
- Ability to learn new software and systems quickly, and a general savviness for troubleshooting technology.
- Ability to juggle multiple tasks and deadlines across several Festival spaces while maintaining high quality of work and a positive attitude.
- At ease interacting with people with vastly different backgrounds and roles.
- Comfortable with the heavy lifting and labor inherent in loading in and out festival sites.
SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.
SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.